FAQs
1. What does Mallside Plaza sell?
Mallside Plaza offers a selection of home décor and window treatment products, including curtains, drapes, door panels, and other products designed to add style and comfort to your home.
2. Where does Mallside Plaza ship?
We currently ship within the United States only.
At this time, we do not offer international shipping.
3. How long does shipping take?
Our estimated total delivery time is 5–8 business days.
- Processing time: 2–3 business days
- Transit time: 3–5 business days
Please note that occasional carrier delays, severe weather, holidays, or other circumstances may affect delivery times.
4. How will I know when my order has shipped?
Once your order has been processed and shipped, you may receive a shipping confirmation and tracking information when available.
5. What payment methods do you accept?
We accept several convenient payment methods, including:
- Visa
- Visa Electron
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
- Maestro
- PayPal
Available payment options will be shown at checkout.
6. Is my payment information secure?
Yes. Payments are processed securely through our payment providers. We do not directly store your complete credit or debit card information on our website.
7. Can I change my shipping address after placing an order?
If you entered an incorrect shipping address, please contact us as soon as possible at support@Mallsideplaza.shop.
We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
8. What should I do if my order hasn't arrived?
If your order has not arrived within the estimated 5–8 business day delivery period, please contact us with your order number and tracking information, if available.
Our team will help you check the status of your shipment.
9. Can I track my order?
Yes. When tracking information is available, it will be provided after your order has been shipped. You can use the tracking information to follow your package.
10. What happens if I receive a damaged or incorrect item?
Please contact us as soon as possible if your order arrives damaged, defective, or different from what you ordered.
Include your order number and relevant details about the issue so our customer service team can assist you.
11. Do you accept returns?
Our return eligibility and requirements are outlined in our Return & Refund Policy. Please review that policy before sending an item back.
12. What currency are your prices listed in?
Our prices are listed in U.S. Dollars (USD) unless otherwise stated at checkout.
13. How can I contact Mallside Plaza?
Name: Mallside Plaza
Phone number: +12543207600
Email: support@Mallsideplaza.shop
Address: 198 Maine Mall Rd, South Portland ME 04106, United States